Privacy Policy

Effective Date: July 01, 2026

CLONZYM (“we,” “us,” or “our”) operates the platform and the website located at https://clonzym.com. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about or purchase of our biotechnology products, specialty ingredients, cofactors, or engage with our research & development, manufacturing, and technical services.
Please read this policy carefully. By accessing our website or utilizing our platform, you consent to the data practices described herein.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Data"). The types of information we collect depend on how you interact with our platform:

Identity and Contact Data: Name, job title, company name, department, email address, phone number, and physical billing/shipping addresses for procurement.

Commercial Data: Records of products viewed, samples requested (e.g., BioFactor™ NAD+, NADH, ATP), purchase history, and quotes generated for industrial biocatalysis or research applications.

Technical and Usage Data: Internet Protocol (IP) address, browser type, operating system, time zone settings, device information, and interaction data regarding how you navigate our website.

Communication Data: Information provided when you submit technical inquiries, request batch reproducibility data, or correspond with our customer support teams.

2. How We Use Your Information

We use the collected data to maintain our high standards of traceability, quality control, and customer service. Specifically, your data is used to:

Fulfill Orders and Requests: Process transactions, arrange shipping of biochemical products, and provide necessary batch documentation and certificates of analysis (CoA).

Technical Support & Optimization: Respond to technical inquiries regarding enzyme-catalyzed reactions, biocatalytic manufacturing, and synthetic biology applications.

Platform Maintenance: Monitor website performance, fix technical bugs, and ensure a secure browsing experience.

Regulatory Compliance & Traceability: Maintain industrial manufacturing records, batch traceability, and comply with relevant legal obligations in industrial biotechnology.

B2B Marketing: Send updates regarding new additions to our product portfolio (such as coenzymes, nucleotide derivatives, or scalable production updates) with your consent where required by law.

3. Data Sharing and Disclosure

CLONZYM does not sell, rent, or trade your Personal Data. We only share information with trusted third parties under strict confidentiality agreements to facilitate our operations:

Logistics and Delivery Partners: Specialized couriers capable of handling and shipping cold-chain or highly stable biochemical materials to your facility or institution.

Service Providers: IT support, cloud hosting (e.g., Hostinger), and analytical tool providers that help us maintain and secure our digital infrastructure.

Legal and Regulatory Authorities: When required by law, subpoena, or to protect the safety, rights, and property of CLONZYM, our clients, or the public.

4. Data Security and Traceability

We implement robust administrative, technical, and physical security measures designed to protect your Personal Data from unauthorized access, loss, or alteration. Given that our platform supports industrial biocatalysis and pharmaceutical process development, we align our data practices with stringent compliance and traceable manufacturing protocols to ensure information integrity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to optimize user experience, remember your preferences, and analyze web traffic. You can adjust your browser settings to refuse cookies, though some features of the website or ordering system may not function optimally as a result.

6. Your Data Rights

Depending on your geographic location (such as the EU/UK under GDPR, or various US states), you may hold the following rights regarding your Personal Data:

Access and Portability: The right to request copies of the data we hold about you.

Correction: The right to request updates to inaccurate or incomplete information.

Erasure ("Right to be Forgotten"): The right to request the deletion of your data, subject to legal or regulatory retention requirements (e.g., industrial traceability audits).

Objection and Restriction: The right to object to or restrict certain types of data processing, including direct marketing.

To exercise any of these rights, please contact our data privacy officer using the details provided below.

7. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or industry-specific traceability requirements for biochemical manufacturing.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, product offerings, or regulatory requirements. The "Effective Date" at the top of this page will be updated accordingly. We encourage you to review this page regularly to stay informed.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please reach out to us at:

Clonzym

Website: https://clonzym.com

Email: sales@clonzym.com